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Customer Service Solutions for Enterprise

Software for managing and monitoring the customers' requests


Soluta's strategic approach to Customer Service


Helpdesk Integration

Integration of the current customer database (e.g. ERP) and customization of the Customer Service platform to improve request management.

Helpdesk Customization

Customization and adaptation of Customer Service tools based on specific customer needs, including the creation of customized interfaces.

Helpdesk Migration

Data migration from one system to another. This way, you can maintain data by adopting new tools and improving processes.

Enterprise Solution

Increase customer satisfaction by managing all your tickets from a single platform

Multichannel Platform for Customer Support

  • Manage all customer requests from various channels in a unified view.

  • Create a Customer Portal where you can search for information and open tickets.

  • Assign tickets with an automated process.

  • Reply to tickets with canned messages or automatic replies.

Collaboration for Support Team

  • Create teams of agents to collaborate on specific topics.

  • Avoid duplicate answers with anti-collision tools.

  • Interact with colleagues by submitting a ticket within the team and sending private notes.

  • Monitor message priority thanks to the SLA management system.

Analysis of the team's performance

  • Monitor your team's productivity and performance.

  • Build Custom Dashboards and reports.

  • Measure the SLA, a deadline for resolving your tickets.

  • Track Customer Satisfaction (CSAT).
Integrate support channels
Trace the origin of tickets
Automated Process
Proactive support flow
Improve service productivity
Improve collaboration in teams
Anti-collision pop-up
SLA management
Track CSAT assessments
Performance Support Team
Monitor service delivery
Reporting and Analytics

Software for the customer support

We give the best tools and softwares for your agents to provide automated and quick responses to your customers. 

  1. Automated systems and AI driven bots would take care of the customer tickets across various channels.
  2. Specific support pages would provide a predefined solutions for your customers for effortless self-service.
  3. Resolve the customer tickets effectively by managing them across various teams.
  4. Scale your support systems to Increase your customer retention and to build a loyal customer base.

AI driven Chat Bots

Customer Retention

Automated Customer Support

Scale Support Operations

Let's get to know each other!

Do you want to start a new CRM project? Do you already have a CRM and want to improve it?

Contact us to find out more.