---
title: Our Customer Services
description: Software and methodology for managing the Customer tickets
---

# Customer Service Solutions for Enterprise

Software for managing and monitoring the customers' requests

 

[ Learn more about it ](https://www.mysoluta.com/en/our-customer-services-at-gn-srl#book) [ enterprise solutions ](https://www.mysoluta.com/en/our-customer-services-at-gn-srl#solution)

## Soluta's strategic approach to Customer Service

 

##### Helpdesk Integration

Integration of the current customer database (e.g. ERP) and customization of the Customer Service platform to improve request management.

##### Helpdesk Customization

Customization and adaptation of Customer Service tools based on specific customer needs, including the creation of customized interfaces.

##### Helpdesk Migration

Data migration from one system to another. This way, you can maintain data by adopting new tools and improving processes.

## Enterprise Solution

Increase customer satisfaction by managing all your tickets from a single platform

 

 

##### <https://www.hubspot.com/>

## **Multichannel ****Platform ****for Customer Support**

- Manage all customer requests from** various channels** in a unified view.
- Create a **Customer Portal **where you can search for information and open tickets.
- Assign tickets with an **automated process.**
- Reply to tickets with **canned messages** or **automatic replies**.

##### <https://www.hubspot.com/>

## **Collaboration for Support Team**

- **Create teams** of agents to collaborate on specific topics.
- **Avoid duplicate answers** with anti-collision tools.
- **Interact with colleagues** by submitting a ticket within the team and sending private notes.
- Monitor message priority thanks to the** SLA management system.**

##### <https://www.hubspot.com/>

## **Analysis of the team's performance**

- Monitor your team's **productivity** and **performance**.
- Build **Custom Dashboards** and **reports**.
- Measure the SLA, a **deadline** for resolving your tickets.
- Track Customer Satisfaction (**CSAT**).

##### <https://www.hubspot.com/>

Integrate support channels  
 Trace the origin of tickets  
 Automated Process  
 Proactive support flow

##### <https://www.hubspot.com/>

 Improve service productivity  
 Improve collaboration in teams  
 Anti-collision pop-up  
 SLA management

##### <https://www.hubspot.com/>

Track CSAT assessments  
 Performance Support Team  
 Monitor service delivery  
 Reporting and Analytics

![27](https://www.gnet.it/hubfs/27.png "27")

### Software for the customer support

We give the best tools and softwares for your agents to provide automated and quick responses to your customers. 

1. **Automated systems** and AI driven bots would take care of the customer tickets across various channels.
2. Specific support pages would provide a **predefined solutions** for your customers for effortless self-service.
3. Resolve the **customer tickets effectively** by managing them across various teams.
4. Scale your support systems to **Increase your customer retention** and to build a loyal customer base.

**AI driven Chat Bots**

**Customer Retention**

**Automated Customer Support**

**Scale Support Operations**

[ Book demo ](https://www.hubspot.com/)

##### Let's get to know each other!

## Do you want to start a new CRM project? Do you already have a CRM and want to improve it?

**Contact us to find out more.**