Our Customer Services

Integration of the current customer database (e.g. ERP) and customization of the Customer Service platform to improve request management.

Customization and adaptation of Customer Service tools based on specific customer needs, including the creation of customized interfaces.

Data migration from one system to another. This way, you can maintain data by adopting new tools and improving processes.

Multichannel Platform for Customer Support

Manage all customer requests from various channels in a unified view.
Create a Customer Portal where you can search for information and open tickets.
Assign tickets with an automated process.
Reply to tickets with canned messages or automatic replies.

Create teams of agents to collaborate on specific topics.
Avoid duplicate answers with anti-collision tools.
Interact with colleagues by submitting a ticket within the team and sending private notes.
Monitor message priority thanks to the SLA management system.

Integrate support channels
Trace the origin of tickets
Automated Process
Proactive support flow

Improve service productivity
Improve collaboration in teams
Anti-collision pop-up
SLA management

Track CSAT assessments
Performance Support Team
Monitor service delivery
Reporting and Analytics

We give the best tools and softwares for your agents to provide automated and quick responses to your customers.

Automated systems and AI driven bots would take care of the customer tickets across various channels.
Specific support pages would provide a predefined solutions for your customers for effortless self-service.
Resolve the customer tickets effectively by managing them across various teams.
Scale your support systems to Increase your customer retention and to build a loyal customer base.