Our Strategic Approach
We integrate the current customer database (for example ERP) and customize the Customer Service platform to help manage the customers' requests.
We personalize and adapt the Customer Service tools according to the specific needs of the customer by creating customized interfaces.
We can help you migrate data from one system to another. In this way it is possible to maintain the data by adopting new tools and improving processes.
Respond to all customer requests from various channels from a single platform with an intuitive, all-in-one contact solution.
- Manage all customer inquiries from various channels, such as phone calls, emails, in-app chats, website chats, WhatsApp, Social Networks and the customer portal, in a unified view.
- Create and manage a Customer Portal where customers can search for information or open tickets.
- Assign your customer tickets with an automated process that immediately transfers the ticket to a customer support agent.
- Reply to tickets with predefined messages or automatic replies.
Integrate support channels
Track the origin of tickets
Proactive support flow
Software for the customer support
We give the best tools and softwares for your agents to provide automated and quick responses to your customers.
- Automated systems and AI driven bots would take care of the customer tickets across various channels.
- Specific support pages would provide a predefined solutions for your customers for effortless self-service.
- Resolve the customer tickets effectively by managing them across various teams.
- Scale your support systems to Increase your customer retention and to build a loyal customer base.
AI driven Chat Bots
Automated Customer Support
Scale Support Operations
Collaboration for Support Teams
Collaborate and interact with your team within the platform to share and forward various notes that will remain private.
- Create teams of agent to cooperate in specific topics.
- Avoid double responses with the anti-collision tools.
- Interact with colleagues by forwarding a ticket within the team and sending private notes.
- You can monitor the priority of messages thanks to the SLA management system.
Analyse your Support Team Performance
Evaluate and understand your customer satisfaction levels along with the performance of your support team.
- Monitor your team productivity and performance.
- Build custom dashboards and reports to track key metrics of your customer support system.
- Measure the SLA, a time limit for resolving your tickets.
- Track customer satisfaction (CSAT) with customer surveys and analyse customer ratings.
Track CSAT ratings
Support team performance
Monitor service delivery
Reports and Dashboards
Get Free Consultation!
Grow with SolutaOur experts can help to organise all your customer service activities and track the performance of each activity, know more by booking a Free Demo with us.
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Start with Customer Service tools today!
Get to know all of our Technologies and start using the tools from today. Also understand how the softwares can help you grow your business.