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Experts in CRM Solutions

Align Sales, Marketing and Customer Service withsoluta-logo which offers CRM, Lead Generation, Marketing Automation and Help Desk solutions.

Our core Competencies

 

CRM Experts

Soluta has a deep knowledge of business methodologies and for this reason helps you implement CRM processes: from lead generation to sales and customer support management.

Tech Developer

Soluta has technical software development skills that allow you to integrate the CRM and develop customizations or applications that support your needs.

Soluta's news on CRM

 

A personalized loyalty program for B2B: Soluta's new project
By Soluta 23 May 2024

Over the course of this month, Soluta took on a project working closely with an international...

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A checklist of promotional campaigns you can activate to increase sales
By Soluta 23 May 2024

In this article you can find out more about promotional campaigns you can set up to encourage...

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Case study of the month: here's how to improve your online presence
By Soluta 23 May 2024

In a world moving faster and faster in a digital direction, the main goal of many companies is...

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multilingual-team

An international and multilingual team

Soluta supports Italian and international enterprise companies

Soluta deals with CRM projects taking into account different cultural and methodological approaches typical of international working environments

Soluta's CRM areas

 

Marketing

  • Lead Generation Strategies
  • Email Marketing and Automation
  • Campaign Analysis
  • Contact profiling

Sales

  • Updated and integrated customer card
  • Management of commercial activities
  • Commercial opportunities and pipelines
  • Reports and Dashboards

Customer Service

  • Multi-channel ticket management
  • Customer satisfaction analysis
  • Automatic chat bots and portals
  • Analysis reports and dashboards

CRM tools for marketing,

sales and customer service

 

CRM-tools
CRM Software

Consolidate and organize your customer data in an updated tab integrated with email and calendar.

Sales Automation

Automate repetitive tasks with Email automation and engage your customers.

Lead Generation

Generate leads through Inbound and Outbound Marketing tools (Landing Page, CTA, form, Ads, Social, Blog).

Email Marketing

Create automations and send emails through simple drag&drop templates and A/B test campaigns.

Software Help Desk

Give a tool to the customer support team to manage requests from multiple channels (portals, site, form, chatbot, social, telephone).

Data Analysis

Analyze Marketing, Sales and Customer Service performance thanks to integrated analytics tools.

Types of intervention

Soluta follows a strategic and structured methodology, from understanding the business to implementing operations through the help of various technologies.

1. Consultation

We are a team of experts with more than 15 years of experience in CRM systems. We provide specialised consulting to help you adopt the most appropriate technology tools to successfully complete your business's marketing, sales, and customer service goals.

2. Configuration

After carefully examining your current business processes, we work to customise tools and platforms, including HubSpot and Freshdesk, to best suit your needs. 

3. Integration

We are specialized in system integration, and when necessary, we can integrate a CRM to one of your existing systems, such as ERP system.

4. Data Analysis

We provide a data analysis service that enables you to have an in-depth knowledge of your business' current performance and helps you make decisions based on the data.

5. Training

We provide both online and offline training sessions to facilitate the understanding of softwares implementation in your business and to assist the users in the change process. 

6. Migration

We assist you in improving existing solutions and help you in the data migration process from one system to another.  In this way it is possible to maintain data by adopting new tools and improving processes.

15

+

Years of Experience

150

+

Average project users

30

+

Number of certifications

The Technologies

Soluta is expert in a wide range of software and technologies fundamental to take care of Marketing, Sales and Customer Service activities.

 

Let's get to know each other!

Do you want to start a new CRM project? Do you already have a CRM and want to improve it?

Contact us to find out more.

What they think about Soluta

hubspot
freshworks
salespaddy
salesmanago
google-workspace