Customer Base Analysis: The factors for analyzing customers
17/07 Soluta 1 min read

With CRM, it is essential not only to monitor customer turnover, but also to identify their behavior and group them into different clusters. The parameters of a customer can be identified through the analysis of three different factors:
- Characteristics: these are customer-specific and may reveal details that our data alone might not highlight, such as a customer who is important but places few orders
- Behavior: the pace of purchases, seasonal variation, cross-selling opportunities, payment methods
- Company products: to assess product readiness for specific types of customers and identify similar customer groups
By analyzing these three key factors you can gain valuable insights to optimize marketing and sales strategies through personalizing offers, improving the customer experience, and maximizing opportunities.
To learn more, visit Soluta's Customer Base Analysis product page and click here to download a sample analysis report!
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